Privacy Policy

1. Introduction

This Privacy Policy applies to Xylaron ("we," "our," or "us"), a process optimization and scaling consultancy operating from 12 Marina Boulevard, #28-00, Marina Bay Financial Centre Tower 3, Singapore 018982.

This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at www.Xylaron.sg ("Website") or use our process optimization and scaling services ("Services").

We respect your privacy and are committed to protecting your personal information. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

By accessing our Website or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

2. Information Collection

We collect several types of information from and about users of our Website and Services, including information:

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our Website, including when requesting consultations
• Subscribe to our newsletter, blog, or other communications
• Respond to surveys or questionnaires
• Engage with us on social media platforms
• Contact us via email, phone, or other means
• Enter into a service agreement with us

The types of personal information we may collect include:

• Contact information (such as name, email address, phone number, business address)
• Business information (such as company name, job title, industry)
• Communication preferences
• Correspondence and communications with us
• Transaction and billing information (if applicable)

2.2 Information Collected Automatically

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data
• Information about your computer and internet connection, including your IP address, operating system, and browser type
• Information collected through cookies, web beacons, and other tracking technologies

We collect this information to help us understand how users interact with our Website, improve our Website and Services, and deliver more personalized experiences.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as referral partners or co-marketing partners
• Service providers, such as analytics providers or marketing platforms
• Publicly available sources, such as business directories or professional networking sites

3. Information Use

We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

• To provide, maintain, and improve our Website and Services
• To process and fulfill your requests, including sending you information about our Services
• To communicate with you about our Services, updates, and other relevant information
• To personalize your experience on our Website and deliver content and product and service offerings relevant to your interests
• To respond to your inquiries, comments, or questions
• To conduct research and analysis to better understand our users and improve our Services
• To develop new products, services, features, and functionality
• To protect our Website, Services, and users from fraud, unauthorized activity, and security threats
• To comply with legal obligations and resolve disputes

We process your personal information for these purposes based on one or more of the following legal grounds:

• Performance of a contract with you or to take steps at your request before entering into a contract
• Our legitimate business interests
• Compliance with legal obligations
• Your consent, where applicable

4. Information Sharing

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• IT and system administration services
• Professional advisers including lawyers, bankers, auditors, and insurers
• Data analytics providers
• Marketing and communication platforms
• Payment processors
• Customer relationship management systems

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 With Your Consent

We may share your personal information with third parties when we have your consent to do so.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy.

When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it, unless we need to keep your information to comply with legal or regulatory obligations.

6. Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication mechanisms
• Secure data storage practices
• Staff training on data protection

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including:

• Right to Access: You may have the right to request information about whether we hold personal information about you, and, if so, what that information is and why we are holding or using it.
• Right to Correction: You may have the right to request that we correct any personal information we hold about you that is inaccurate or incomplete.
• Right to Erasure: You may have the right to request that we delete your personal information in certain circumstances, subject to legal requirements.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may have the right to request that we transfer your personal information to another organization, or directly to you, under certain conditions.
• Right to Object: You may have the right to object to our processing of your personal information based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

For Singapore residents, we comply with the Personal Data Protection Act (PDPA) and respect your rights under this legislation.

8. Cookies

Our Website uses cookies and similar tracking technologies to track the activity on our Website and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
• Functional Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

For more information about the cookies we use, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Xylaron
12 Marina Boulevard, #28-00
Marina Bay Financial Centre Tower 3
Singapore 018982
Phone: +65 6416 8000
Email: [email protected]